Get in touch

We read everything. Bug reports get priority. Pick whichever channel works best for you.

Email

Best for: bug reports, feature requests, general questions, partnership inquiries.

Typical response time: 2–3 business days.

GitHub Issues

Best for: reproducible bugs, feature proposals, technical discussion. The repo is currently private, but we still accept issues if you have access — otherwise email is equivalent.

github.com/shrestha-tripathi/heicpix/issues

If you can include the browser version, file size, and the first error from DevTools console, we can usually reproduce within a day.

Security disclosures

Found something that looks like a security issue (XSS, third-party leakage, data exfiltration path)? Email us directly with the subject prefix [Security] before disclosing publicly.

shrestha.tripathi@gmail.com

We'll acknowledge within 48 hours and coordinate a fix timeline before any public disclosure.

Before you write — check the FAQ

Most common questions are already answered:

FAQ — 40+ answers about HEIC, conversion, formats, app compatibility, privacy.
How it works — the technical architecture explained.
Privacy by design — what we do and don't collect (technical version).
Privacy Policy — the formal legal version.

Operator: Shrestha Tripathi (India) · Parent brand: WorksOffline